—ARRIVAL
CITiHOME · DUBAI
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MY CITiHOME
Welcome
DOOR CODEAvailable when your stay startsYour host team sets this before arrival.
WI-FIShared at check-inThe password appears here during your stay.
PARKING & ENTRYGuided on arrivalBuilding access and parking notes for this home.
STAY READINESS
0% readyYour arrival plan
PERSONALISED FOR THIS STAY
Make more of your time in Dubai.
LIVE OPERATIONS
Your requests
DIGITAL ARRIVAL
Ready before you reach the door.
Complete the lead guest details once. Access remains protected until the reservation is active.
Complete digital check-in
Once the document and signature are submitted, mark the pre-arrival process complete.
- Identity document
- Signed stay terms
- Arrival time
YOUR HOME
Everything about this home.
The essentials, the house rules, what the building offers and what is around you — kept in step with the reservation.
Arrival essentials
Skip the post-flight supermarket run — pick a pack and we set it up before you arrive.
Add-ons
Partner services
Drinks, leisure, medical, salon and spa — booked through our partners.
Staying longer?
In-house guests book extra nights in this home — or any CitiHome — at the resident rate.
Add nights at the resident rateHelp & emergency
POLICE / AMBULANCE999 · 998 (UAE emergency)
YOUR HOST
Your CitiHome concierge
It knows this home, the building and the area — and your reservation.
YOUR CITIHOME
Every stay, remembered.
Your CitiHome history — the stays behind your tier, and anything still to come.
MESSAGES
Your conversation with CitiHome.
Everything you and the CitiHome team have said about this stay, on every channel it travelled on — the app, email and WhatsApp — in one thread. Replies from the team appear here.
Open WhatsApp supportCitiHome teamLoading your messages…
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CITiHOME GUEST CARE
We already know your stay.
Ask about arrival, your home, a service request or Dubai. The team can see the reservation context after verification.
Open WhatsApp supportCitiHome conciergeOnline · reservation-aware
CITiHOME CLUB
Your stay is only the beginning.
Membership is free and starts now — not after you leave. It is where your services, extras and requests live, it holds your protected direct rate and points, and it stays with you long after check-out.
CITiHOMECLUB
Your membership
Complete a stay to unlock
—POINTS5%DIRECT RATE
Services and extras are for members
Joining is free and takes one tap — it is how requests, extras and your rate are connected to you.
What can we arrange?
Every request becomes a tracked job with an owner, a status and a completion record.
No requests yet.
PARTNERS
Anything else, brought to you.
Drinks, leisure, medical, salon and spa — through partners we use ourselves.
FOR YOU
0 extrasYour stay, upgraded.
Extras selected for this stage of your stay.
YOUR PROGRESS
0 staysMember status
Every completed direct stay moves you toward more benefits.
FREE · STARTS TODAY
Join C Club — it takes one tap.
Complete your stay, then return here to activate your membership.
See everything C Club opens across the UAE →DIGITAL CHECKOUT
Leave simply. Return easily.
Confirm departure, report anything the team should know and rate your CitiHome stay.
- Switch off appliances and lights
- Close windows and balcony doors
- Leave access items as instructed
- Check personal belongings